Per Extension Features
Call Diversion
| Phone Number | Description |
|---|
| *72 | Enable Call Forward Immediate to previous number (prompts for diversion number if no previous number) |
| *72[number] | Enable Call Forward Immediate to [number] |
| *73[0] | Disable Call Forward Immediate (optional 0 clears previous number) |
| *74 | Enable Call Forward No Answer to previous number (prompts for diversion number if no previous number) |
| *74[number] | Enable Call Forward No Answer to [number] |
| *75[0] | Disable Call Forward No Answer (optional 0 clears previous number) |
Do Not Disturb
| Phone Number | Description |
|---|
| *77 | Toggle Do Not Disturb |
| *78 | Turn Do Not Disturb on |
| *79 | Turn Do Not Disturb off |
Queues (Call Centre Agents)
| Phone Number | Description |
|---|
| *22 | Toggle availability for all queues for the current extension |
Voicemail
| Phone Number | Description |
|---|
| *97 | Mailbox for the current extension |
| *97[ext] | Mailbox for extension [ext] |
| *98 | Mailbox for any extension (prompts for extension) |
System Features
Intercom
Intercom allows announcements to be made over the speaker of supported handsets. Requires handset configuration to enable.
| Phone Number | Description |
|---|
| *80[ext] | Use intercom on extension [ext] |
Valet Parking
Valet parking mailboxes allow calls to be temporarily parked on one extension and then picked up from any other extension. There are 9 valet mailboxes available. Transfer calls to the mailbox number to park and call the mailbox number to retrieve.
| Phone Number | Description |
|---|
| 9001 | Valet mailbox 1 |
| 9002 | Valet mailbox 2 |
| ... | |
| 9009 | Valet mailbox 9 |
Diagnostic and Other Features
| Phone Number | Description |
|---|
| flow-[feature] | Toggle Call Flow [feature] (control call routing using BLF buttons, eg for day/night mode. Requires prior configuration) |
| 9195 | Talking clock (reads current Melbourne time) |
| 9196 | Music on hold (plays current music on hold files) |
| 9197 | Echo test (for testing Internet delay) |
| 9198 | Milliwatt test (plays 1kHz tone) |